Cancellation & Refund Policy

Effective Date: November 2, 2026

At Addutech, we strive to provide high-quality technology solutions, custom software, web design, mobile applications, and digital marketing services to empower businesses and startups. We understand that circumstances may arise where you need to cancel a service or request a refund.

This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are handled, including eligibility criteria, non-refundable expenses, and the statutory banking refund turnaround times.

1. Cancellation Policy

Clients may request the cancellation of an order or project under the following circumstances:

• Cancellation Prior to Project Kick-off: If a cancellation request is submitted in writing within 24 hours of making payment and before our engineering or design team has commenced work, you will be eligible for a 100% full refund (less any nominal payment gateway processing charges imposed by banking intermediaries).
• Cancellation During Active Development (Milestone-based): Once project work has commenced, cancellation is evaluated based on completed deliverables. You will be billed only for the milestones completed and approved up to the cancellation notice date. Any unearned balance of the advance payment will be refunded.
• Recurring Monthly Retainers / Support Subscriptions: For monthly maintenance, SEO, or server management retainers, you may cancel at any time by giving a 7-day notice prior to your next billing cycle. The current month’s fee is non-refundable, but you will not be billed for subsequent months.

2. Refund Eligibility Criteria

A client is eligible to apply for a refund under the following situations:

• Non-Delivery or Failure to Deliver: If Addutech fails to deliver the contracted project or agreed milestones within the mutually agreed timeframe (excluding delays caused by client response times, asset approvals, or scope changes).
• Material Deviation from Scope: If the delivered software or website deviates significantly from the approved Scope of Work (SOW) and Addutech is unable to rectify the defects within a reasonable cure period of 14 business days.
• Duplicate or Erroneous Transactions: In the event of duplicate billing or accidental overpayment due to a technical glitch, the excess amount is immediately verified and refunded.

3. Non-Refundable Items & Expenses

Due to the irreversible third-party commitments incurred during IT development, the following costs are strictly non-refundable once procured on the client's behalf:

• Domain name registration, renewal, or transfer fees.
• Third-party web hosting, cloud server subscriptions (e.g., AWS, DigitalOcean, Google Cloud), or SSL certificates purchased for your account.
• Third-party premium software licenses, API subscriptions, commercial fonts, stock photography, or proprietary plugins procured specifically for the project.
• Work already completed, verified, and signed off in prior project phases or milestones.

4. Refund Processing Timeline & Method

Please note that:

• Depending on your card issuer or banking institution, it may take an additional 2 to 3 business days for the credit to appear on your bank statement.
• Refunds will only be credited to the original account (credit card, debit card, UPI ID, or net banking account) used at the time of transaction. We do not issue cash refunds or third-party transfers.

5. Shipping & Digital Service Delivery Policy

Our digital fulfillment procedures operate as follows:

• Mode of Delivery: All project deliverables—including source code, compiled binaries, graphic design assets, documentation, website credentials, and digital audit reports—are delivered electronically via secure email, direct deployment to the client's web server, or cloud repository access (e.g., GitHub, GitLab, Google Drive).
• Standard Delivery Timelines: Standard project delivery schedules range from 3 to 14 business days for standard packages (such as starter websites or eCommerce setups), or as specifically detailed in the custom Statement of Work (SOW).
• Confirmation of Delivery: Delivery is deemed complete upon transmission of the digital assets or deployment to the client's staging/live server environment, accompanied by a formal delivery confirmation email from Addutech.
• For complete details on digital fulfillment, please see our dedicated Shipping & Delivery Policy.

6. How to Submit a Cancellation or Refund Request

To request a cancellation or refund, please follow these steps:

1. Send an email to support@addutech.com with the subject line "Cancellation / Refund Request - [Your Invoice or Project ID]".
2. Provide your full registered name, contact phone number, date of payment, transaction reference ID (from Razorpay), and a clear explanation of the reason for your request.
3. Our accounts team will review your request, cross-reference the project milestones and server logs, and respond with an acknowledgment within 24 to 48 business hours.
4. Upon approval, the refund will be initiated immediately within the mandatory 5–7 working days window.

7. Chargebacks & Friendly Disputes

We encourage our clients to contact us directly prior to initiating any dispute or chargeback with their card issuer or bank. We are committed to resolving all genuine concerns amicably and fairly. Initiating an unauthorized chargeback without prior communication may result in the immediate suspension of hosting services, server access, and ongoing technical support.

8. Contact & Escalation Support

If you have questions regarding this policy or wish to check the status of a pending refund, please contact us:

• Entity Name: Addutech
• Address: Chhawani, Bettiah, West Champaran, Bihar, 845438, India
• Billing & Refunds Email: support@addutech.com
• General Inquiries: info@addutech.com
• Support Helpline: +91 770 185 3375
• Business Hours: Monday – Friday: 9:00 AM to 6:00 PM IST